Order & Payment How to order products from String King
Products can be ordered from String King in several ways: For the best service and most accurate order filling, it is best to send orders through the web shop. If you need advice or if the order is a large one, you can see web shop instruction or contact us by e-mail.
HOW TO PAY
Direct payments (at the order).
Secure card payment by Dotpay:
Dotpay is the secure way to pay globally without revealing your financial details. You can pay with major credit and debit cards: Visa, MasterCard, Diners Club, JCB cards.
Skrill is the secure way to pay globally without revealing your financial details. You can pay with all major credit and debit cards, including Visa, MasterCard, Diners Club, JCB and American Express cards
If you don't have a credit card or don't want to use one, you can use PayPal which will take payment out of your checking account. You will be redirected to PayPal where you can log into your account and pay directly. The mail address for a possible separate payment email@example.com. To find out more about PayPal and to open an account with them, CLICK HERE.
Card Payment by CertiTrade:
You can pay with Visa, Mastercard, Visa Electron, Maestro, American Express, Diners, Discovery, JCB, CUP cards safely over internet directly after order. Your payment is send via CertiTrade with secure encrypting and according to the strictest card association standards. Your card information is sent directly to the bank and cannot be read by anyone else. No extra charges apply for card payment.
Bank transfer: You can transfer money to our Euro Account in Poland. If you live in Sweden or Poland it is possible to transfer the payment to the local currency bank account
Transfer to our Euro account:
mBank IBAN: PL 48 1140 2017 0000 4412 0158 4440
Gabriel Musik NORDEA Bank
Transfer to the Swedish Euro account: IBAN Number: SE21 9500 0099 6034 0454 5695 BIC: NDEASESS
Betalningar i Sverige: Plus Giro 454569-5
Bank w Polsce (Konto PLN): MultiBank Gabriel Bania 95 1140 2017 0000 4102 0726 9915
Please note that we don't send strings out with a bill for later payment. Payment needs to accompany the order. We can make exceptions for existing customers in emergency situations.
If we don't receive your payment within 7 after the order, we cancell it.
DISCOUNTS Size of the order (excluding postal charges):
over € 170 incl. VAT - 5%
over € 330 incl. VAT - 10%
over € 550 incl. VAT - 15%
When the value of the products in your shop basket reaches the appropriate amount, the price will be discounted automatically.
Student discounts Students can get 10% discount. If you are a student, please create an account in our shop and send us a message at firstname.lastname@example.org asking for the student status, together with a scan of your student card.
THE SCAN HAS TO SHOW THE VALIDITY/EXPIRATION DATE! YOU HAVE TO SEND THE NEW SCAN AT THE BEGINNING OF EACH SCHOOL YEAR. We will soon register you as a student for the current school year. Next time you log in to the shop you will automatically receive 10% student discount. You can combine the student discount with the amount discount. That means: if you order for minimum 150 € you will receive additional 5% discount etc. but the total discount is limited to 15%.
TAX-FREE SALES CUSTOMERS OUTSIDE THE EUROPEAN UNION AND COMPANIES WITH EUROPEAN VAT-NUMBER DO NOT HAVE TO PAY THE VAT-TAX. If both your Billing and Shipment addresses are outside the European Union, or your company has a valid EU VAT-number, the prices will be shown with 0% VAT.
Timely Order filling Orders received at String King are usually filled and shipped within 1 - 2 business days after the payment is received. Within Europe it takes usually 2-7 days to receive your order. Outside of Europe it may take few extra days. If the order is a large or complicated one, involving ordering some unusual strings, it may take longer. If the time before shipping is estimated to be longer than 5 business days, we will contact you with an estimated shipping date. Please check the on the front page of the String King shop before ordering.
Shipping Charges We are adding shipping charges to your order according to the size, value and the destination. Orders with a value over 70€ and products of larger volume are sent with a registered post.
Return Policy Please return faulty strings in original packing within seven days of delivery for replacement or a credit on your next order. Unused and used, but faulty products and strings in original packing may be returned within 7 days of delivery for products may be returned for store credit which can be applied to future orders. String King does not reimburse for the return shipping expenses and all of those costs will be paid by the customer. Credit will be issued to the customer with 3 business days of String King receiving the returned goods.