Terms and conditions

How to order products from String King

Products can be ordered from String King in several ways:
For the best service and most accurate order filling, it is best to send orders through the web shop. If you need advice or if the order is a large one, you can see web shop instruction or contact us by e-mail.

HOW TO PAY

Secure card payment by Dotpay:
Dotpay is the secure way to pay globally without revealing your financial details. You can pay with major credit and debit cards: Visa,  MasterCard, Diners Club, JCB cards.
 
 

Secure card Payment by CertiTrade:

card payment string king gut strings You can pay with Visa, MasterCardDiners Club and American Express cards safely over internet directly after order. Your payment is send via CertiTrade with secure encrypting and according to the strictest card association standards. Your card information is sent directly to the bank and cannot be read by anyone else. No extra charges apply for card payment.

 

PayPal payment:

paypal string king gut strings If you don't have a credit card or don't want to use one, you can use PayPal which will take payment out of your checking account.
You will be redirected to PayPal where you can log into your account and pay directly.
The mail address for a possible separate payment is store@stringking.net.
To find out more about PayPal and to open an account with them, CLICK HERE.


Bank transfer:
You can transfer money to our Euro Account in Poland or Sweden.
If you live in Sweden or Poland it is possible to transfer the payment to the local currency bank account – for more information see under Order & Payment.


Please note that we don't send strings out with a bill for later payment.
Payment needs to accompany the order. We can make exceptions for existing customers in emergency situations.


DISCOUNTS
Size of the order (excluding postal charges):
  • over € 170 incl. VAT - 5%
  • over € 330 incl. VAT - 10%
  • over € 550 incl. VAT - 15%
When the value of the products in your shop basket reaches the appropriate amount, the price will be discounted automatically. 

Student discounts
Students can get 10% discount. If you are a student, please create an account in our shop and send us a message at info@stringking.net asking for the student status, together with a scan of your student card.
We will soon register you as a student for the current school year. Next time you log in to the shop you will automatically receive 10% student discount.
You can combine the student discount with the amount discount. That means: if you order for minimum 170 € you will receive additional 5% discount etc. but the total discount is limited to 15%.


TAX-FREE SALES
CUSTORMERS OUTSIDE THE EUROPEAN UNION AND COMPANIES WITH EUROPEAN VAT-NUMBER DO NOT HAVE TO PAY THE VAT-TAX.
If both your Billing and Delivery addresses are outside the Euroepan Union, or your company has a valid EU VAT-number the prices will be shown with 0% VAT. 

Timely Order filling
Orders received at String King are usually filled and shipped within 1 - 2 business days after the payment is received. Within Europe it takes usually 3-5 days to receive your order. Outside of Europe it may take few extra days. If the order is a large or complicated one, involving ordering some unusual strings, it may take longer. If the time before shipping is estimated to be longer than 5 business days, we will contact you with an estimated shipping date. Please make note of any special messages on the front page of the String King shop before ordering.
 
Shipping Charges
We are adding shipping charges to your order according to the size, value and the destination. Orders with a value over 70€ are sent with a registered post.
 
Return Policy
Please return faulty strings in original packing within seven days of delivery for replacement or a credit on your next order. Unused and used, but faulty products and strings in original packing may be returned within 7 days of delivery for products may be returned for store credit which can be applied to future orders. String King does not reimburse for the return shipping expenses and all of those costs will be paid by the customer. Credit will be issued to the customer with 3 business days of String King receiving the returned goods.
 

Privacy policy
String King is committed to providing quality information and products to the musical community. In order to complete this mission and serve our clients, we will have to find out a little about you. For the purposes of data protection, stringking.net is the internet publishing platform for String King. The web site is hosted in Poland. It's owned by Gabriel Bania, Kronhjortsv. 10, 448 34 Floda, Sweden, who is completely responsible for all content. Postal address: Gabriel Bania-String King, ul. Świętokrzyska 12/221, 30-015 Krakow, EU VAT number PL6751522251. Contact dtails: info@stringking.net

How we collect or obtain personal information about you
We collect personal information about you when you provide it to us, such as through your use of our website and its features, when you contact us directly by email, phone, in writing, or via social media, when you order goods and services, when you use any of our other websites or applications or any other means by which you provide personal information to us. Where permitted or authorised by law, we may also receive information about you from third parties such as affiliates, business partners, credit and fraud checking agencies, as well as third parties with whom we have had no prior contact. We also collect information about your use of our website through cookies and similar technologies. Our cookies policy sets out more of the information on how we use cookies and similar technologies to collect information about you.

What information do we collect
When you come to visit our web site, www.stringking.net, we do not collect any information from you not pertaining to your visit. Our server does register the number of hits each page on the site receives, but this is done completely anonymously and no attempt is made by the site to collect user data. When this information is collected you have a choice to create an account on the website, or not. If you decided to create an account, all of the personal information you put in will be stored on a secured server. This information will be recalled on subsequent visits to the web site to make your purchase and checkout faster. If you decide not to create an account, you can make a purchase by filling out the forms which will be sent to String King over a secured server, but the information will not be retained on the server.

Personal information we collect or obtain about you
Please note if you decide to utilize the String King shop and order strings through the web site we will need to collect personal information so that the strings can be billed, paid for, and sent to you correctly. This information includes:

• your name;
• your email address;
• your address;
• your phone number;
• your payment information (e.g. your credit or debit card details);
• your student card information (in connection with a student discount;
• information about your computer (e.g. your IP address and browser type);
• information about how you use our website (e.g. which pages you have viewed, the time you viewed them and what you clicked on);
• information about your mobile device (such as your geographical location).

 

Information we obtain from third parties will generally be your name and contact details, but may include any additional information they provide to us, including any of the types of information in the list above.

We may also obtain personal information about you from certain publicly accessible sources, including (but not limited to) online customer databases, business directories, media publications, social media, websites and other publicly accessible sources.

Where we obtain personal information about you from a source other than yourself, and we are required to provide you with that information, we will provide you with the information contained in this Privacy Policy at the following points in time:

• if we intend to use your personal information to communicate with you, at the point when we first communicate with you;
• if we envisage that we will disclose your personal information to a third party, when we disclose your personal information to that third party (at the latest);
• in any other circumstances, within a reasonable period after obtaining your personal information (and in any event within one month at the latest), taking into account the specific circumstances in which we use your personal information.


How we use your personal information
We may use your personal information for one or more of the following purposes in our legitimate interests or in the legitimate interests of third parties:


• Administering, running and improving our website and business, including personalising our website experience for you. This is necessary for our legitimate interest of better understanding our other customers’ and potential customers’preferences and tailoring our website, products and services to their needs and preferences.
• Communicating directly with you in relation to updates to the website, your purchase(s) of our products or services, and in response to enquiries we receive from you. This will be necessary either to update you from time to time about changes to our website, to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you) or for our legitimate interest of satisfying and confirming your requirements in order to provide you with our products or services and to answer questions we receive from you.
• Protecting our business and our business interests, including for the purposes of credit and background checks, fraud prevention and debt recovery. This is necessary for our legitimate interests of preventing criminal activity such as fraud or money laundering, for ensuring that our website and services are not misused and protecting our business. We will only carry out such checks to the extent that we are permitted or authorised by law to do so.
• Displaying advertisements to you and analysing the information we receive in relation to those advertisements. This is necessary for our own and for third parties’legitimate interests of direct marketing and advertising our and their respective products and services.
• Providing you with offers relating to our products and services which relate to products and services you purchased from us or were in negotiations to purchase from us (provided that you did not opt out from receiving such communications either at the time or subsequently). This is necessary for our legitimate interest of direct marketing and advertising our products and services.
• Communicating with our business advisors and legal representatives. This is necessary for our legitimate interests of obtaining legal or professional business advice, and we will only share your personal information where it is necessary to do so, to the minimum extent necessary and on an anonymised basis wherever possible.
• Sharing your personal information with third parties which are either related to or associated with us (including to third parties within our corporate group from time to time) such as our business partners, affiliates, associates, suppliers, independent contractors, email provider and IT service providers. This will be necessary either to perform a contract which we have entered into with you (or to take steps, at your request, to enter into a contract with you), for our legitimate interest of running and managing our business effectively, for compliance with a legal obligation to which we are subject, or for our own direct marketing purposes. Where we share your personal information, we will do so strictly on a need-to-know basis, subject to appropriate confidentiality restrictions, on an anonymised basis as far as possible and only to the extent strictly necessary for any of these purposes.
• Passing on your personal information to third parties, such as payment service providers, including: PayPal - PayPal (Europe) S.à r.l. & Cie, S.C.A, L-1150 Luxemburg, Luxemburg; Dotpay - Sp. z o.o., ul Wielicka 72, 30-552 Kraków, Poland; Certitrade AB, S:t Olofsgaten 33 B, 750 30 Uppsala, Sweden in order to process your payments for goods and services you order from us. This is necessary for us to perform a contract we have entered into with you (or to take steps, at your request, to enter into a contract with you) and for our and that third party’s legitimate interestin processing your payment(s) for goods and services you order from us.
• Enforcing our legal rights. This is necessary for our legitimate interest of protecting our business and enforcing our contractual and other legal rights.
• Ensuring physical, network and information security and integrity. This is necessary for our legitimate interest of ensuring that our IT systems and networks are secure and uncompromised, including, for example, preventing malware, viruses, bugs or other harmful code, preventing unauthorised access to our systems, and any form of attack on, or damage to, our IT systems and networks.
• In connection with disclosure requests and in the case of a business or share sale or sale or purchase of a business and/or assets, whether actual or potential. This is necessary for our legitimate interests of selling and/or ensuring and promoting the success of our business.
• Providing statistical information to third parties such as Google Analytics, Bing Analytics. This is necessary for our and third parties’ legitimate interests of processing personal information for research purposes, including market research, better understanding our respective customers, and tailoring our respective products and services to their needs.
• Indicating possible criminal acts or threats to public security to a competent authority. This is necessary for our legitimate interest of promoting the success of our business, preventing crime, for compliance with a legal obligation to which we are subject, in the general public interest or for the legitimate interests of governmental bodies and competent authorities that prevent crime.
• In connection with any legal or potential legal dispute or proceedings. This is necessary for our legitimate interest of promoting and ensuring the success of our business, resolving disputes and making such disclosures as are required by law or which we consider, acting reasonably, are required by law.

We may process your personal information for the following purpose(s) where we have obtained your consent to provide you with offers relating to goods and services we offer from time to time. Where we process your personal information on the basis of your consent, you can withdraw your consent to such processing at any time by emailing us at info@stringking.net.

We may also collect or process your personal information for the following purposes:

• Entering into and performing a contract with you. Where you wish to purchase products or services from us, we require your personal information in order to enter into and perform a contract with you. If you do not provide your personal information to us when it is required for such a purpose, we will not be able to enter into or perform a contract with you or to provide you with the products or services you have requested. We may also postpone or cancel any orders you place and enforce our legal rights against you (for example, where we have incurred costs or expenses in preparing or fulfilling any orders placed by you but are unable to deliver the order due to your failure to provide the necessary personal information).


Please note that there are circumstances in which we may not be required to provide you with the information contained in this Privacy Policy, for example if you already have the information.

In addition, where we obtain personal information about you from a source other than yourself, we are not required to provide you with certain information contained in this Privacy Policy if:
• you already have the information;
• providing you with the information would prove impossible or would involve a disproportionate effort;
• we are under an EU or EU member state law obligation to obtain or disclose the information which provides appropriate measures to protect your legitimate interests;
or
• we are obliged to keep the information confidential as a result of an obligation of professional secrecy regulated by EU or EU member state law.

Complying with laws, regulations and other legal requirements. We may need to use and process your personal information in order to comply with legal obligations to which we are subject. For example, we may require your personal information pursuant to a statutory obligation to conduct anti-money-laundering checks or to disclose your information to a court following receipt of a court order or subpoena. We may also need your personal information to comply with ongoing legal obligations, such as tax laws and regulations to which we are subject.

 

How long we store your personal information
We will store your information for no longer than necessary, taking into account the following:

• the purpose(s) for which we are processing your personal information, such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or for our legitimate interests;
• whether we have any legal obligation to continue to process your information, such as any record-keeping obligations imposed by applicable law;
• whether we have any legal basis to continue to process your personal information, such as your consent.

 

How we secure your personal information
We take appropriate technical and organisational measures to secure your personal information and to protect it against unauthorised or unlawful use or processing as well as against the accidental loss or destruction of, or damage to, your personal information, including:

• only sharing and providing access to your personal information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
• using secure servers to store your personal information;
• requiring proof of identity from any individual who requests access to personal information;
• using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions you make on or via our website;

 

Transmission of information (including personal information) over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your transmission of information to us by such means.

Transfers of your personal information to other countries and safeguards used
We do not and will not transfer any personal information outside the EEA.

Your rights in relation to your personal information
You have the following rights in relation to your personal information, which you can exercise sending an email to: info@stringking.net:

• to request access to your personal information and information related to our use and processing of your personal information;
• to request the correction or deletion of your personal information;
• to request that we restrict our use of your personal information;
• to receive personal information which you have provided to us in a structured,
commonly used and machine-readable format (e.g. an Excel spreadsheet) and the right to have that personal information transferred to another data controller (including a third-party data controller);
• to object to the processing of your personal information for certain purposes (for furtherinformation, see the section below entitled ‘Your right to object to the processing ofyour personal information for certain purposes’);
• to withdraw your consent to our use of your personal information at any time where we rely on your consent to use or process that personal information. If you withdraw your consent, this will not affect the lawfulness of our use and processing of your personal information on the basis of your consent before the point in time when you withdraw your consent.

You also have the right to lodge a complaint with a supervisory authority, which, for the purposes of Poland, is the Generalny Inspektor Ochrony Danych Osobowych (address: Generalny Inspektor Ochrony Danych Osobowych, ul. Stawki 2, 00-193 Warszawa).


For further information about your rights in relation to your personal information, including certain limitations which apply to some of those rights, please see Articles 12 to 23 of the General Data Protection Regulation (GDPR), which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf


Where you request access to personal information, we are required by law to use reasonable means to verify your identity before doing so. In order for us to verify your identity, we require you to provide us with an original or certified copy of a document from each of the following two categories of documents:

• Category One: a full current signed passport, a full current EU photocard driving licence or a national identity card.
• Category Two: a copy of your bank statement, utility bill (gas, electric, water, landline phone), TV licence renewal statement or council tax bill with your address, dated no earlier than three months before the date when you request access to your personal information.
• Where you provide a certified copy of these documents, these must be certified by an appropriate professional such as a solicitor, accountant, the Post Office’s identity checking service, an official at a bank or building society or a regulated financial advisor.
• We will not be able to provide you with access to your personal information until you provide us with your proof of identity as set out above and we have been able to successfully verify your identity.

 

Your right to object to the processing of your personal information for certain purposes
You have the following rights in relation to your personal information, which you may exercise in the same way as you may exercise the rights in the preceding section (Your rights in relation to your personal information):


• to object to us using or processing your personal information where we use or process it in order to carry out a task in the public interest, where we do so in the exercise of official authority or for our legitimate interests, including ‘profiling’ (i.e. predicting your behaviour based on your personal information) based on any of these purposes;
• to object to us processing your personal information for direct marketing purposes (including any automated evaluation we make about you or any of your characteristics as a person, to the extent that it is related to such direct marketing).

 

You may also exercise your right to object to us using or processing your personal information for direct marketing purposes by clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link; or sending an email to info@stringking.net, asking that we stop sending you marketing communications or by including the words “OPT OUT”.


Whenever you object to direct marketing from us by a different communication method to that of the marketing communications you have received from us, you must provide us with your name and sufficient information to enable us to identify you in relation to the communications you have received (for example, if you have received text messages from us and you wish to unsubscribe by email, we may need you to provide us with your phone number in that email).

Consequences of not providing your personal information to us
Where you wish to purchase products or services from us, we require your personal information in order to enter into a contract with you. We may also require your personal information pursuant to a statutory obligation (in order to be able to send you an invoice for products and services you wish to order from us, for example).


If you do not provide your personal information, we will not be able to enter into a contract with you or to provide you with those products or services.


Changes to our Privacy Policy
We may change our Privacy Policy from time to time without providing prior notice to you. If required by law, we will make such changes to our Privacy Policy known to you by posting a notice on the website and/or by us posting an updated version of our Privacy Policy on our website with a new effective date stated at the beginning of it. By continuing to access our website on or after that effective date, you agree to be bound by that new version of our Privacy Policy.


Where we intend to use your personal information for a new purpose other than the purpose(s) for which we originally collected it, we will provide you with information about that purpose and any other relevant information before we use your personal information for that new purpose and obtain your consent if required.

 

Changes to your information
Please inform us of any changes to any information (including personal information) which we hold about you so we can keep the information we hold about you accurate and up-to-date.

 

Cookies
Cookies are data files which are sent from a website to a browser to record information about users of a website. We use cookies to recall the information stored in your web-store account, provided you have created an account in the web store. This cookie information is used only to retain information pertaining to your account. Other than that, we do not use cookies to track your visit to the web site, or otherwise gather information on your visit to the site.