Terms and conditions How to order products from String King
Products can be ordered from String King in several ways: For the best service and most accurate order filling, it is best to send orders through the web shop. If you need advice or if the order is a large one, you can see web shop instruction or contact us by e-mail.
HOW TO PAY
Card Payment by CertiTrade:
You can pay with Visa, MasterCard, DinersClub and American Express cards safely over internet directly after order. Your payment is send via CertiTrade with secure encrypting and according to the strictest card association standards. Your card information is sent directly to the bank and cannot be read by anyone else. No extra charges apply for card payment.
If you don't have a credit card or don't want to use one, you can use PayPal which will take payment out of your checking account. You will be redirected to PayPal where you can log into your account and pay directly. The mail address for a possible separate payment email@example.com. To find out more about PayPal and to open an account with them, CLICK HERE.
Bank transfer: You can transfer money to our Euro Account in Poland or Sweden. If you live in Sweden or Poland it is possible to transfer the payment to the local currency bank account – for more information see under Order & Payment. Please note that we don't send strings out with a bill for later payment. Payment needs to accompany the order. We can make exceptions for existing customers in emergency situations.
DISCOUNTS Size of the order (excluding postal charges):
over € 170 incl. VAT - 5%
over € 330 incl. VAT - 10%
over € 550 incl. VAT - 15%
When the value of the products in your shop basket reaches the appropriate amount, the price will be discounted automatically.
Student discounts Students can get 10% discount. If you are a student, please create an account in our shop and send us a message at firstname.lastname@example.org asking for the student status, together with a scan of your student card. We will soon register you as a student for the current school year. Next time you log in to the shop you will automatically receive 10% student discount. You can combine the student discount with the amount discount. That means: if you order for minimum 150 € you will receive additional 5% discount etc. but the total discount is limited to 15%.
TAX-FREE SALES CUSTORMERS OUTSIDE THE EUROPEAN UNION AND COMPANIES WITH EUROPEAN VAT-NUMBER DO NOT HAVE TO PAY THE VAT-TAX. If both your Billing and Delivery addresses are outside the Euroepan Union, or your company has a valid EU VAT-number the prices will be shown with 0% VAT.
Timely Order filling Orders received at String King are usually filled and shipped within 1 - 2 business days after the payment is received. Within Europe it takes usually 2-4 days to receive your order. Outside of Europe it may take few extra days. If the order is a large or complicated one, involving ordering some unusual strings, it may take longer. If the time before shipping is estimated to be longer than 5 business days, we will contact you with an estimated shipping date. Please make note of any special messages on the front page of the String King shop before ordering.
Shipping Charges We are adding shipping charges to your order according to the size, value and the destination. Orders with a value over 70€ are sent with a registered post.
Return Policy Please return faulty strings in original packing within seven days of delivery for replacement or a credit on your next order. Unused and used, but faulty products and strings in original packing may be returned within 7 days of delivery for products may be returned for store credit which can be applied to future orders. String King does not reimburse for the return shipping expenses and all of those costs will be paid by the customer. Credit will be issued to the customer with 3 business days of String King receiving the returned goods
What information do we collect? When you come to visit our web site, www.stringking.net, we do not collect any information from you pertaining to your visit. Our server does register the number of hits each page on the site receives, but this is done completely anonymously and no attempt is made by the site to collect user data. When this information is collected you have a choice to create an account on the website, or not. If you decided to create an account, all of the personal information you put in will be stored on a secured server. This information will be recalled on subsequent visits to the web site to make your purchase and checkout faster. If you decide not to create an account, you can make a purchase by filling out the forms which will be sent to String King over a secured server, but the information will not be retained on the server.
What about the information requested? Please note if you decide to utilize the String King shop and order strings through the web site we will need to collect personal information so that the strings can be billed, paid for, and sent to you correctly. This information includes your name, address, phone number, e-mail address, and credit card information. This is information that we use to communicate with you concerning your order.
String King’s e-mailing list String King maintains a list of e-mail addresses of customers. This is used to occasionally send informational messages and special offers to our existing customers. These messages contain news or other information about String King’s products such as strings, accessories and instruments. If you receive one of these messages and wish to be removed from our list for subsequent mailings, you can unsubscribe and your name all be taken off the list. Unsubscribe instructions are sent with every message. This list and your e-mail information is never passed onto any other party for any reason and the addresses are stored in a list with no other data, such as a name, associated with it.
Your privacy is important to us We strive to do everything we can to protect the privacy of our users. We do not sell or exchange any information with any third parties. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, we recommend that you review this Privacy Statement periodically, String King may update it from time to time. If you would like to ensure that you are not contacted by us as a result of having used our site, please contact us at email@example.com.